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Skzoo plush outfits12/13/2023 ![]() ![]() However, please note that there will be an additional shipping charge for separate shipments. In the case that an order has been made with pre-order items, please contact us regarding separate shipments. If you want to receive some of the items earlier, please create an order separately from the pre-order items. If there is a pre-order product in your order, the package will be shipped out based on the product with the longest delivery date.However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. The average processing time we take is usually 3 to 10 business days. It is recommended to take a video before you open the package you received from us.To request for an exchange or refund, you will need to reach out to us at You will be required to show us proof of the damaged/defective product before we can provide you with more instructions.We only replace items if they are defective or damaged right upon receiving the package.Unfortunately, items on sale cannot be refunded/cancelled. ![]() Only regular priced items may be refunded/cancelled.In the case that we cannot manage to secure the item by the time the pop up store closes, we will send you an email regarding the situation and arrange for an order cancellation and refund.This is due to the time needed to travel to the store to secure the items. If your order consists of items that are being sold at an offline pop up store in Korea, cancellation or refund requests made before the closing of the pop up store will NOT be accepted.This applies even to emails or messages made within 24 hours. ![]()
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